Questions & Answers

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Do I need to bring water?

Yes & No. We did stop proving single use water bottles due to the volume of plastic at the end of the day. You can bring your own water bottle however each location we visit does have water available for free.

Plus if you wish to add a water pouch during the check out process we will provide you with a reusable water pouch for $6pp filled with rain water.

Can we do the tour with just 1 or 2 people?

Yes you can join any tour already going, if you are just 1 person, you may join a tour that is already running however we will not run a tour for just 1 person. In low season tours may not always operate. Just message us/email us to find out.

What do I need to bring?

Just your sunglasses, a jacket/coat, wallet/purse and phone. Plus a bottle of water or you will be provided with water at each location. Plus anything else that you would normally require as a necessity during the day (ie: medication, reading glasses etc)

Children - Can they join a tour?

Children 6-17 years are charged at the child rate during the booking process.

We understand the price of a child to join the tour may be high considering they are not enjoying the wine tasting however we offer a small group touring and the child will still be occupying a full paying adult seat. 

Children 6-17 years

Children 6-17 years are charged at the child rate during the booking process.

We understand the price of a child to join the tour may be high considering they are not enjoying the wine tasting however we offer a small group touring and the child will still be occupying a full paying adult seat. 

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Where do we meet?

All wine tours, highlights tours and silo art tours we will pick you up from your accommodation in Halls Gap.

However if you wish to have breakfast in town first or you are joining us for the history walking tour then we pick you up from the bus stop across the road from the Halls Gap Information centre right in the centre of town.

Is BYO or drinking on the tour bus allowed? Or before a tour?

No unfortunately BYO and drinking on the tour bus are not permitted. Smoking is also prohibited.

We strongly recommend not drinking alcohol drinks before joining a tour. Any heavy intoxicated passengers will result in the tour ending with no refund given.

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Can I bring my dog?

 

Yes & No. If you have a large dog we are not able to accommodate. 

If you have a small to medium size dog we are happy for you to bring them. However please advise us in advance to discuss. Your dog might have be outside the cellar doors during your wine tasting and any excessive hair or mess may incur an additional cleaning fee of $50.

I have specific or special needs - can you accommodate?

We will always try our best. Please phone or email us with your specific requirements so we can discuss to ensure we can cater for you. Some areas are out of our control but we are happy to be flexible and accommodating as much as possible to ensure all passengers can have a great time with us.

Can I book out the whole Bus?

Hens/Bucks/Work parties, whatever your occasion yes you can hire out the whole bus, we would love to share in your celebration. We can cater for up to 22 on one bus. Email us with your questions to discuss this further. Please note deposit requirements when booking tours for 11 people or more.

Is there an option to have a special treat for the birthday/hen/special person?

Yes we can organise a gift bag for a special person. This also requires three days notice and is $100 per bag. The bag may include wine and wine accesories.

Additionally you can arrange for the birthday person to have a big piece of cake - see this option during the check out process.

Please contact us for more information.

Can I purchase a gift certificate ?

Yes, we have gift certificates available, which are valid for 36 months. We can email or mail in the post a gift certificate to yourself or to the lucky person receiving this fun experience. Or you can order the gift certificate online. 

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I want the lunch tour - but I have dietary requirements?

No problems. We can cater for dietary requirements when told in advance. Just inform us during your booking process.

Is it possible to have a celebratory cake provided?

Want to surprise a friend on your tour with a celebration cake? Send us an email or give us a call and we can discuss what we can provide and costings. You can on most tours pre order during our check out process a piece of cake with a happy birthday message to be presented to the birthday person.

What is the dress code for Grampians Wine Tours?

Dress code can be as casual or dressed up as you like. Special events such as Hen's parties may even have a dress-up theme, this too is okay and we encourage it!

I do not want to book online - can I just book and pay on the day?

You sure can. If you email or phone us we can book you in and payment via card or cash can be made on the day. We just ask that if you do cancel that you give us as much notice as possible to allow for other people to take your space. Groups of 6 or more must pay a deposit to secure your seats. 

Can I add extras when booking?

Yes - during the booking process you will be asked if you wish to add:

- Piece of Cake to celebrate something special

- Water pouch 

- Bottle of local sparking 

- Pack of playing cards, branded Grampians

- Parks Victoria Touring map

- Halls Gap History Walking Tour

- Helicopter Flight

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Can we play our own music during our tour?

There is bluetooth capability and USB on the bus. Or we are happy to provide a selection of music to choose from. Please discuss this with our staff prior so we can ensure the best atmosphere for your tour.

What vineyards/cellar doors do you visit?

We visit all the locally owned and operating vineyards in the Region. We have our standard main vineyards, however a substitute may be used on occasion. We believe in supporting locally owned locations. 

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Do I need to be fully vaccinated? Or what is I get Covid just before my tour?

For all the questions relating to requirements relating to Covid including cancellations and Vaccination please click here.

How many people will be on the bus?

We will have a maximum of 11 people on each standard tour that is advertised. On high demand days/weekends we may have a maximum of two buses with 11 passengers in each running side by side on the tour, making it 22 people - however this is usually only done by request for large groups. 

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Is it possible to purchase wine/products at the locations?

Yes, all purchases are at your own expense and there is room on the bus for most purchases. However if your purchase is large you might have to arrange alternate shipping methods - which the vineyards are happy to help with.

At the end of the tour I just want to be dropped in town - how do I get back to my accommodation?

We can drop you in Halls Gap at the end of the tour and on weekends you can contact: www.ambush.com.au and they run a shuttle service. However not always available mid week so best to ask us.

Can I design my own wine tour or request particular locations to visit?

Yes, we are happy to custom design a wine tour with certain request to visit particular location/s. Many people have done our current wine tours and would like something different - we are able to provide many options, just email us and ask. 

We hope we have answered your question!

 

But if you have not found the answer you need please just contact us - happy to help. 

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